Now Hiring - Inside Sales Manager in Ashley, PA

Company Description

Established in 1999, Commonwealth Equipment is the leading distributor of material-processing heavy equipment, serving customers from New York to South Carolina. Commonwealth Equipment has more than seventy employees and four physical locations, with the corporate headquarters located in Ashley, PA. Our mission is to sell new and pre-owned heavy equipment, execute effective and timely service on-site and in our facilities, and deliver replacement parts as needed to all customers in our scope.

Job Summary

The Inside Sales Department is responsible for managing the company’s pipeline of deals regardless of the source – salesman; cold-call; trade show; repeat business, etc. - all deals are managed by the department to ensure each receives the efficient, industry leading customer experience our clients expect. This is done through the creation of quotes and contracts, preparation of machine specs and information, and negotiation on pricing and availability. All of this communication is stored within a centralized CRM system with the intent of keeping track of where we stand on each deal, and what needs to be done next. A summary of this information is reported weekly to management.

As a deal progresses through each stage, the Inside Sales Department is responsible for coordinating several internal and external stakeholders, ensuring all the relevant information they need to close the deal is provided in a timely manner.

The department is also responsible for generating sales by marketing equipment through alternative sales channels, such as listing equipment for auction, working with Marketing to promote campaigns inside and outside the territory, developing distributor partnerships, etc. Therefore, the Manager will use industry experience and connections to closely monitor customer needs, competitor activity, rental fleet usage, age, hours, etc. in an effort to understand industry trends and identify units to prioritize for sale.

The Inside Sales Manager uses strong analytical skills to oversee the activities of each member of the department to ensure company objectives are met. The Manager uses persuasive communication skills to develop and motivate the team, and encourage continuous improvement in systems, policies, and projects to help improve the customer experience. Perhaps most importantly, the Manager collaborates closely with other departments within the company to ensure each deal receives the attention it deserves, while promoting a favorable impression of Inside Sales among other departments.

Duties/Responsibilities

• Effectively and efficiently manage dozens of leads in various stages of the sales process
• Ensure department duties and resources are distributed efficiently among staff
• Effectively introduce management objectives and achieve buy-in from team members
• Coordinate sales campaigns and strategies to proactively improve sales volume
• Establish close familiarity with rental fleet equipment, provide strategies to turn over stale units
• Identify opportunities to better manage the sales process, work better with other departments, and
• Locate opportunities for lease-purchase conversions
• Formulate a strategy for assisting management with machinery stock orders
• Work with Marketing to improve and expand on lead opportunities such as website, advertising, trade shows, etc.
• Train and supervise members of the inside sales team
• Provide ongoing professional development opportunities for inside sales staff
• Motivate and coach inside sales team to achieve sales targets
• Set and track inside sales goals
• Recommend and implement improvements to current sales procedures as needed
• Maintain an accurate record of all leads and actual sales
• Address and resolve customer complaints as needed
• Prepare weekly reports on deas in-process, lost, and won
• Prepare quarterly, and annual inside sales and machine purchasing forecasts
• Oversee all quotes and contracts coming in and out

Required Skills/Abilities

• Bachelor's degree in marketing, business administration, business management, or related field (preferred)
• Accredited inside sales manager (AISM) and Certified inside sales professional (CISP) accreditations (preferred)
• Inside sales experience (3+ years preferred)
• Heavy Equipment industry experience (3+ years preferred)
• Proficient in Microsoft Excel and CRM software
• Strong analytical and organizational skills
• In-depth understanding of the sales administration process
• Exceptional customer service skills
• Previous leadership experience

Compensation and Benefits

• Salary
• Bonus potential via Profit Sharing Program
• Simple IRA with company match
• Comprehensive benefits package, including fully paid healthcare for employees, their spouse, and dependents
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• 9 Company Paid Holidays
• Advancement opportunities

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Ashley, PA 18706: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Inside sales: 3 years (Required)
• Management: 3 years (Required)

Work Location: In person